Toptal

Chatbots are often touted as a revolution in the way users interact with technology and businesses. They have a fairly simple interface compared with traditional apps, as they only require users to chat, and the chatbots are supposed to understand and do whatever the user demands from them, at least in theory.

Many industries are shifting their customer service to chatbot systems. That’s because of the huge drop in the cost compared to actual humans, and also because of the robustness and constant availability. Chatbots deliver a degree of user support without substantial additional cost.

Today, chatbots are used in many scenarios, ranging from menial tasks such as displaying time and weather data to more complex operations such as rudimentary medical diagnosis and customer communication/support. You can devise a chatbot that will help your customers when they ask certain questions about your product, or you can make a personal assistant

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