Toptal

Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific use case, instead of a web app? Would people like it better? Would it be more useful?

But the story is much bigger than that. Chatbots have so much potential! In this WhatsApp chatbot tutorial, I wanted to share my learning journey, best practices I discovered, and my predictions on the app vs. chatbot question. And beyond: Will chatbots one day replace all traditional apps?

The company I worked for had an office for around 2,000 employees in the middle of downtown Tel Aviv. The parking space is very limited, so people park in spaces intentionally designed for double-parking, where one car is blocking another. In every double-parking space, the first driver

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