The Daily WTF

Percy‘s employer is an “enterprise vendor”. They have a variety of products all within the “enterprise” space. Like most enterprise products, they’re sold on the strength of the marketing team’s ability to claim with a straight face that they’re secure, robust, reliable, and performant.

While the company offered a “cloud” solution for their enterprise suite, the real money was in the on premises version. With on-prem, any updates or upgrades were almost guaranteed to break the entire environment unless the customer shoveled huge piles of cash at the company to get a specialist to come out and do the upgrades.

That was good for the company, but wasn’t so great for the specialists. Simple patches could take weeks to perform, not because of any trickiness or difficulty, but because each upgrade step could take days to run.

Percy found out about this when sitting in on a project review meeting.

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